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Customer Service Representative

Company:
Softcom Systems INC
Location:
Duluth, Minnesota, United States
Posted:
November 06, 2018

Description:

The successful candidates will provide inbound customer support via telephone, email and chat.

• Answer all inbound queries as per call flow procedure

• Knowledge to process to ensure high quality and customer service

• Involvement in motivational activities, implementing feedback given.

• Updating various logs like escalation log, complaint tracker etc.

• Ensuring data security - for the personal data of customers

• Understanding about delivering outstanding customer service

• Good verbal and written communication skills

• Fluent English

• Good Computer Skills