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Help Desk Analysts/Specialists 6154

Dedicated Tech Services, Inc.
Columbus, Ohio, United States
November 12, 2018


U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Applicants only, no corp-to-corp candidates, third parties, or agencies please.

This position is suitable only for people with professional computer hardware and software troubleshooting experience.

Required Skills and Experience:

2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas:

• Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Share Desktop Experience (remote screen sharing software)

• Office 365 admin console experience (Set up support request, set users accounts, reset passwords)

• PowerShell experience creating scripts, etc. PowerShell Scripting or other form of scripting

• MS exchange administration and migration experience. Managing and migrate mail server, and calendar server

• Incident Management experience – Managing incidents including business expectations and Communication. Configuring antimalware protection

• Basic User & Security Group Active Directory administration. remote desktop users IE Microsoft Doc or RDS management, and managing more than one candidate

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007

• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation)

• Self-motivated achiever who gains satisfaction from providing excellent customer service

Job Description:

We are looking for multiple Help Desk Analysts/Specialists to join our growing team at DTS. You will work at our client on a long-term project for which the client has the right to hire you. You will:

• Receive phone calls and emails from users having problems with computer software and hardware, email, or operating systems.

• Ascertain the nature of problem and determine if it’s caused by hardware, software, or telecommunications issues.

• Escalate problems in accordance with defined procedures.

• Assist users through problem solving steps

• Use databases and talk with co-workers to research problems.

• Test software and hardware for troubleshooting and problem resolution.

• Provide service and preventive measures

• Use reference publications and diagnostic aids in resolving technical problems.

• Coordinate changes, upgrades and new products

• Provide accurate and complete answers in a timely manner.

• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.

• Communicate accurate and useful status updates.

• Manage and report time spent on all work activities.

• Follow quality standards.

• Complete assigned tasks.