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Help Desk Analysts/Specialists 6154

Company:
Dedicated Tech Services, Inc.
Location:
Columbus, Ohio, United States
Posted:
November 12, 2018

Description:

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Applicants only, no corp-to-corp candidates, third parties, or agencies please.

This position is suitable only for people with professional computer hardware and software troubleshooting experience.

Required Skills and Experience:

2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas:

• Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Share Desktop Experience (remote screen sharing software)

• Office 365 admin console experience (Set up support request, set users accounts, reset passwords)

• PowerShell experience creating scripts, etc. PowerShell Scripting or other form of scripting

• MS exchange administration and migration experience. Managing and migrate mail server, and calendar server

• Incident Management experience – Managing incidents including business expectations and Communication. Configuring antimalware protection

• Basic User & Security Group Active Directory administration. remote desktop users IE Microsoft Doc or RDS management, and managing more than one candidate

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007

• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation)

• Self-motivated achiever who gains satisfaction from providing excellent customer service

Job Description:

We are looking for multiple Help Desk Analysts/Specialists to join our growing team at DTS. You will work at our client on a long-term project for which the client has the right to hire you. You will:

• Receive phone calls and emails from users having problems with computer software and hardware, email, or operating systems.

• Ascertain the nature of problem and determine if it’s caused by hardware, software, or telecommunications issues.

• Escalate problems in accordance with defined procedures.

• Assist users through problem solving steps

• Use databases and talk with co-workers to research problems.

• Test software and hardware for troubleshooting and problem resolution.

• Provide service and preventive measures

• Use reference publications and diagnostic aids in resolving technical problems.

• Coordinate changes, upgrades and new products

• Provide accurate and complete answers in a timely manner.

• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.

• Communicate accurate and useful status updates.

• Manage and report time spent on all work activities.

• Follow quality standards.

• Complete assigned tasks.