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Senior Technical Support Engineer (574288)

Company:
Placement Services USA, Inc.
Location:
Mountain View, California, United States
Salary:
Not provided
Posted:
November 06, 2018

Posted By Premium Recruiter

Description:

Job duties – Utilize software development and knowledge of software development best practices to provide high-level technical support to Company’s software development team and customers, including the ability to communicate complex software issues with our engineers and translate technical concepts for customers. Identify root cause of customer issues by replicating software issues through software development in a local internal laboratory to perform research, testing, and debugging. Diagnose software issues and drive resolutions based on knowledge of data structures within various operating systems, software testing and automation, and programming languages. Work with Company’s software development team to develop and resolve product bugs and implement software modifications or solutions in a timely manner. Document all customers’ issues related to the configuration and operation of our software for future use and to maintain high customer satisfaction. Utilize cloud-based customer service software and support systems to manage and escalate service tickets.

Education and Experience – Bachelor’s degree in Computer Science, any Engineering, or a closely-related field, and 5 years of experience in customer-facing role(s) in technical support engineering or technical support administration. Employer will also accept a Master’s degree in Computer Science, any Engineering, or a closely-related field, and 2 years of experience in customer-facing role(s) in technical support engineering or technical support administration.

Background – 2 years of experience in performance tuning environments and working with Big Data enterprise applications. 2 years of Hadoop administration. 2 years of experience with Hadoop ecosystem components, including Apache Spark and Solr. 2 years of Linux systems administration. 2 years of experience in relational database technologies (i.e. MySQL, Derby). Understanding of scripting languages: Python, Perl, Bash, and all related technologies. Understanding of Hadoop development tools (i.e. PIG, HIVE, OOZIE, SQOOP, MapReduce) and all related technologies. Understanding of Active Directory & Kerberos authentication. Understanding of cloud environments: AWS and Azure.

Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #574288 in the subject line.

Thank you.