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Customer Service Rep

Company:
Talent Tigers
Location:
Oakdale, Minnesota, United States
Salary:
$19- $20
Posted:
November 06, 2018

Description:

Responsibilities:

• Independently handle simple and complex customer service telephone calls as well as email and Service Net requests from Advisors with regards to commission payments.

• Create a strong working relationship with Advisors and their assistants.

• Educates advisors where to find online information.

• Leads or participates with team in identifying and resolving commission issues.

• Handles research tasks and error resolution, communicates with other BD departments and outside product sponsors to resolve problems.

• Meet quality and production goals.

• May occasionally be called upon to process commission transactions received from third party entities.

• All other duties as assigned

Education Requirements:

• Minimum of high school diploma or equivalent is required.

Basic Requirements:

• Working knowledge of Microsoft Excel, Word and Outlook

• Good written and verbal communication skills

• Able to maintain confidentiality

• Able to learn new systems and processes and retain knowledge

• Team Player

• Attention to detail

• Organizational Skills

• Able to multi task

Preferred Requirements:

• Commission experience or broker/dealer experience preferred.