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Inbound/Outbound Customer Service Representative

Company:
Global Channel Management, Inc.
Location:
Irving, Texas, United States
Salary:
$15/hr
Posted:
November 09, 2018

Description:

Inbound/Outbound Customer Service Representative needs 2+ years experience

Inbound/Outbound Customer Service Representative requires:

Familiar with Salesforce / SAP CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Strong research, follow up, attention to detail

Strong phone contact handling skills and active listening

Proven customer support experience

Inbound/Outbound Customer Service Representative duties:

Manage large amounts of incoming / outgoing calls

• Close out or open call records

• Assist with placement of orders, refunds, or exchanges.

• Answer questions about warranties or terms of sale

• Utilize computer technology to handle call volumes

• Work with Manager to compile monthly reports.

• Follow communication procedures, guidelines and policies

• Help customers navigate online ordering

• Works with customer to investigate lost shipments, damaged shipment, gather documentation to file timely logistic claims against shipping carrier.