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Customer Service Representative

Company:
NCS Jobs
Location:
Mohali, Punjab region, India
Posted:
December 05, 2018

Description:

Job Description

Job Summary

JOB DESCRIPTION:

Job Function : Customer Service Representative

Experience : Fresher/6 months experience preferred

Specialization : Operations

Level : Executive

Industry : CRM/Call Centers/BPO/ITES

Location : Mohali

Salary : As per Industry norms

Education : H. Sc./Graduate

KEY SKILLS:

A “Customer Service Representative” must have

Outstanding verbal, written and listening skills (Hindi/English)

Understands details of several functions to provide quality service

Basics of excel, MS Word and Power Point

Carefully write/type messages to ensure professional tone

Assist customers via email or chat

JOB DESCRIPTION:

Handle queries and complaints of customers related to Uber services

Transaction handling Services, Problem Solving Efficiency

Numerical Ability, High level of accuracy

Energetic, friendly and approachable individuals who that understand the importance of great customer service

Responsible to deliver high quality and productivity results that meet the identified targets

Ability handle tough situation with customer

Strong ability to multitask and take fast decisions independently

Maintains composure and patience with customers

Correctly follow and implement different quality standards/definition documents

JOB SUMMARY:

This position requires the candidate to be pro-active, energetic, and high on ethics

DESIRED CANDIDATE PROFILE:

Education qualifications – H. SC/Any Graduate

Excellent articulation skills

Good knowledge of computer (typing speed 25 words per minute, accuracy At least 85%)

Excellent interpersonal skills

Should not be below 18 years of age

Open to work in rotational shifts, according to business needs

Excellent comprehension skills