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Technical Business Systems Analyst-CRM - Downtown San Fran, CA

Sorce Solutions, Inc
San Francisco, California, United States
125-150K (depending on RELEVANT exp)+Bennies, etc.
November 05, 2018


Technical Business Systems Analyst-CRM - Downtown San Fran, CA

The Role: The Technical Business Systems Analyst-CRM acts as an intermediary between the business community-wide to collect, clarify, elicit&translate business requirements into documentation&conceptual design from which solutions are developed&implemented. Working with multiple business functional groups (Sales, Marketing, HR, Finance&Customer Support) - The BSA will drive&manage projects end to end by defining tasks, planning, configurations, gap analysis, customizations, user testing&go-live.

Responsibilities: Partner w/internal tech team&business teams to define processes& associated requirements. Work closely w/developers, solutions architects,&admins to develop solutions. Perform ad hoc analysis&leverage data to validate&support all processes, system changes&Salesforce updates. Discover&document all existing processes, data sources&workflows into&out of SFDC- (particularly as it relates to Quote to Cash.) Map workflow&interdependencies. Perform&report on gap analysis. Gather “to be” needs. Provide input on work process redesign to reduce risk, optimize process flow&eliminate failures.

Requirements: Degree in Business Systems, CS, Business Administration, or equivalent. 4+ years exp. w/Salesforce (Admin req'd-Architecture &Development skills highly desired.) Exp. w/Salesforce release mgmt processes. Project coordination, action plan creation exp. Proven ability to analyze&solve complex problems-document, provide guidance/instruction to users. Proficient in Google Docs, JIRA, Business Process documentation Exp. using Sales Cloud, Service Cloud, Communities, Quote-to-Cash Salesforce modules. Excellent written/verbal communication skills.