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Technical Support Specialist 6176

Company:
Dedicated Tech Services, Inc.
Location:
Columbus, Ohio, United States
Posted:
November 20, 2018

Description:

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Applicants only, no corp-to-corp candidates, third parties, or agencies please.

Required Skills and Experience:

• Strong communication/ leadership skills.

• Strong influence, collaboration and negotiation experience.

• Ability to collaborate with supporting resources across business and/or functional lines.

• Excellent oral and written skills/possess strong meeting and work session facilitation skills.

• Ability to work independently and as part of a team

• Ability to manage time and resources to meet assigned deadlines.

• Strong understanding of prioritization related to elicitation of requirements.

• Excellent organizational, analytical, planning, problem solving, and decision-making skills.

• Excellent, clear, articulate oral and written communication skills.

• Must be willing to undergo a background check and drug screen.

• 3 years of verifiable experience as a technical support of Microsoft Windows Operating Systems (8.1/10) and Microsoft Windows Server (2012/2016) environments. Specific software used by the client includes but is not limited to:

o Windows 10

o Office 2016 (64bit)

o Outlook - Signatures

o Skype for business

o IE 11/Chrome with AWARE Case Processing System

o VPN

o RSCSecure

• Ability to lead discussions and present the individual developed training plans in a classroom setting to groups of non-technical trainees located in the different OOD offices across the State of Ohio

• 3 years of verifiable experience in synchronizing infrastructure support with infrastructure, applications, database administration, security, and networking teams.

• 3 years of experience in technical and non-technical training material development & writing and comfortably instructing the training material in a classroom setting.

• Must be able to write professionally and creatively using layman terms to develop instructional booklets, guides, or step-by-step instructions

Desired Skills and Experience:

• Specialized technical knowledge and experience in Windows Operating Systems (Windows 8 and 10) using tools and technologies within MS Windows Server (2012 or 2016).

Job Description:

We are looking for a Technical Support Trainer to work for us as a direct employee at our client on a technology refresh project. He or she will develop training materials for our client’s user community and will work with the project manager and the client’s management and staff.