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Head of IT Infrastructure - Service Delivery.

AthenPollo LLC
Charlotte, North Carolina, United States
January 22, 2019


AthenPollo is looking for a Head of IT Infrastructure to support our global manufacturing client. This is a Full Time position based in Charlotte, NC. Security, Satisfaction, flexible working hours and Happiness, come along with a handsome package!

Job Title: Head of IT Infrastructure - Service Delivery.

Job Type: Full-time Permanent

Location: Charlotte, NC.

Job Description:

Manage the delivery of infrastructure and end-user support to the manufacturing business. Define, monitor and manage to agreed service levels for IT service delivery.

Lead a team of IT professionals by understanding business priorities and align resource and efforts to achieve business results.

Drive customer-focused improvements for infrastructure services, help desk and end-user support.

Develop strategies for on premise and cloud-based implementations; architect the infrastructure design required to deliver systems capabilities to the business.

Coordinate and collaborate with network engineering, business applications, and database administration function to ensure availability, reliability, and scalability of environments.

Ensure compliance to company policies and standards for deployment and maintenance of IT landscapes; develop & maintain IT procedures, and monitor compliance to policies and standard work.

Evaluate cloud and server technology, software, and protocols in support of delivery of IT capabilities to the business.

Apply lean manufacturing and continuous improvement principles to delivery IT services; develop standard work and monitor compliance to defined processes to ensure quality of service.

Experience Required:

At least five years' equivalent work experience in a manufacturing environment. Experience with SAAS and cloud-based solutions. Working knowledge of Toyota Production System, Six Sigma, and Lean Manufacturing. Experience in data-driven process improvement for delivering IT services to business partners and customers. Experience installing, configuring, and maintaining IT hardware including desktop, SCSI, RAID, and I/O topology.

Certification and Licensing Requirements:

Certifications in ITIL, Six Sigma and/or Lean Manufacturing are preferred. Certifications in server virtualization technologies, Microsoft SQL, and Microsoft Active Directory are a plus.

Contact: Syed Irfan

Work: 616-855-1605 Cell: 770-776-6639

Email : Syed.Irfan(AT)

I appreciate if you forward your updated word formatted resume for review before we speak.

About us:

AthenPollo is a fast growing and dynamic organization providing IT consulting and staffing services for over 8 years and committed to becoming one of the nation’s premier IT companies. Our highly skilled and experienced team strives to deliver the highest levels of service and value to our Customers and Consultants. Our client base is comprised primarily of Fortune 500 companies and large systems integrators.