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Client Relation Executive,CRM,Back office work-Female

Gulshanestate Agents Pvt Ltd
New Delhi, Delhi, India
December 06, 2018


• Meet with potential buyers to determine the kinds of properties they desire; Offer lists of properties that fulfil the buyers' needs and resources.

• To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc.

• Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer.

• Interact with customers by phone, e-mail or online chat concerning various care issues.

• Provide hands on support of customer care initiatives and detailed account management.

• Solicit cross-selling and up-selling opportunities within the customer care experience.

• Tracking and reporting of relevant customer care performance metrics.

• Capturing and applying customer feedback.

Functional Area: ITES/BPO/KPO/Customer Service