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UX User Experience Researcher

CareWorks Technologies
Columbus, Ohio, United States
November 05, 2018


For more than 18 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.

Career Opportunity: We are for a User Experience Researcher with proven skills in the design and execution of research studies and the provision of strategic design thinking throughout the design process. As a UX researcher, you’ll partner closely with visual designers, interaction designers, creative technologists and content writers to provide consulting services to business clients and development teams. In this role, you will conduct primary research to explore the behaviors and motivations of our users, and work with teams of designers, business partners, architects and others to develop new digital experiences. You’ll inspire change at all stages of product development by delivering impactful oral, written and visual presentations that articulate & translate research findings. It is expected that you have solid experience of generative and evaluative research methodologies is desirable, e.g. contextual interviews, participatory design sessions, concept evaluation, usability studies, and heuristic evaluations. A Bachelor’s degree in design, HCI (human computer interaction), human factors, psychology, cognitive science or related field is a plus. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experience feel more meaningful, intuitive, accessible, fun and even magical.

Core Duties/Responsibilities

• Participate in strategic research planning by meeting with internal clients and UX team members.

• Design and execute interviews, observations and moderated and unmoderated research activities that result in actionable recommendations which drive user-centered ideation, definition and iteration.

• Plan, manage and execute all aspects of studies with users including recruiting, logistics, moderation and data collection. Collaborate with third party vendors when necessary.

• Lead synthesis of qualitative and quantitative customer data to inform research and design activities.

• Present findings to business owners, key stakeholders, senior executives, development teams and other UX team members. Manage open and timely communication with internal stakeholders (excellent verbal and written skills are required).

• Demonstrate up-to-date expertise in user experience research and apply this to projects.

What sets our User Experience team apart from others? It’s a dynamic group with a diverse culture that embraces the value of strategic design thinking. We function like an agency and offer a wide array of exposure to multiple business segments in insurance, financial services and banking. We collaborate with creative talent across all UX disciplines; work in small, collaborative project teams; and a have highly engaging, friendly work environment. The UX team has a seat at the table when clients make strategic decisions; as the researcher, you’ll represent the voice of the customer to assist clients with these decisions.

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016


Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group which includes more than 5,800 public entities and public entity pools; more than 300 program administrators/MGAs/carriers; more than 50 insurance carriers and more than 500 self-insured/high deductible clients. We have operations in 85 locations worldwide and employ 5,000+ people.