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SCCM Engineer 3rd level support

Company:
CareWorks Technologies
Location:
Columbus, Ohio, United States
Posted:
November 05, 2018

Description:

For more than 18 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.

Responsibilities

Troubleshoot Microsoft Software Center current branch specific issues to both client and back end

3rd level troubleshooting support for software deployment and SCCM related issues

3rd level support for miscellaneous PC client and OS troubleshooting

Monthly security patch deployment across the environment

Monitor software deployments

Regular SCCM client maintenance

Develop new and maintain existing in-house tools to optimize client troubleshooting and reporting

Work on special projects as needed

Daily Tasks Performed

Integrate new hardware files into SCCM

3rd level SCCM client troubleshooting support

Monitor health of distribution points as well as SCCM clients for both physical and virtual machines

Create and deploy scripts for hot fixes as needed

Create customized and highly detailed SCCM reports

Manage Microsoft updates deployments throughout the enterprise

Provide hardware and software recommendation

Create, deploy and monitor OSD Task consequences and all required OSD components

Manage File Share permissions for team resources

Maintain custom WinPE encryption recovery media and provide 3rd level support

Musts

Bachelor’s Degree in Computer Science or 5+ years relevant work experience

Strong Microsoft administration and infrastructure skills

Ability to solve problems and automate repetitive tasks in common scripting or programming language such as: VB, PowerShell, C++, AutoIT, VbScript

Strong technical troubleshooting and problem solving skills

Microsoft OS expertise

Good communication skills and team oriented personality

Strong Microsoft administration and infrastructure skills

Ability to solve problems and automate repetitive tasks in common

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016

614-789-3767

david.horvay@careworkstech.com

Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group which includes more than 5,800 public entities and public entity pools; more than 300 program administrators/MGAs/carriers; more than 50 insurance carriers and more than 500 self-insured/high deductible clients. We have operations in 85 locations worldwide and employ 5,000+ people.