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Business Analyst/Technical Writer

CareWorks Technologies
Columbus, Ohio, United States
December 05, 2018


For more than 18 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.

Job Description: We are looking for a Business Analyst/Technical Writer who has experience with Supply Chain, Manufacturing, General Business Applications and Support Services. You will be analyzing business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.


Assists in the business process redesign and documentation as needed for new technology

Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications

Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation

Works with business partners with one business function to align technology solutions with business strategies

Supports several moderately complex business processes

Assists Project Manager responsibilities in preparing and facilitating the project plan for smaller projects

Conducts feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems

Coach less experienced staff

Daily Tasks Performed

Position will split duties doing mostly technical writing while performing BA roles on some projects as needed.

Works with software developers to incorporate technical documentation and specification into documents.

Works with product experts (SME) to organize and document business functionality of software products.

Organizes documentation logically by functional categories.

Works with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.

Create and maintain the information architecture documentation by working with senior level architects.

Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

Write easy-to-understand user interface text, online help and developer guides.

Create tutorials to help end-users use a variety of applications.


Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience. The candidate must display the following technical competencies:

– Basic knowledge of business requirements and corporate priorities

– Basic ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies

– Basic ability to develop complex business cases

– Basic ability to create impact analysis to make recommendations

– Basic ability to present and defend complex positions and strategies for business decisions processes and plans

– Basic knowledge of compliance, governance structures and audit principles

– Basic understanding of the business architecture and its relationship to other architectures

– Basic ability to assess corporate impacts of changes and recommend strategies to senior management

Business Experience

4 to 6 years of relevant technical or business work experience

Strong background in technical writing, i.e., creating system documentation, user manuals, etc.


Experience documenting in Confluence Wiki, or comparable Wiki style tool.

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016


Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group which includes more than 5,800 public entities and public entity pools; more than 300 program administrators/MGAs/carriers; more than 50 insurance carriers and more than 500 self-insured/high deductible clients. We have operations in 85 locations worldwide and employ 5,000+ people.