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Customer Care Executive

Company:
Harmony United Medsolutions
Location:
Hyderabad, Telangana, India
Posted:
October 13, 2018

Description:

Greetings from HARMONY UNITED MEDSOLUTIONS!

We have urgent requirement for Customer Care Executive Role.

Responsibilities:

• 2-3 years as Customer Care Executive in international Voice Process (With US Accent).

• Knowledge of customer care processes and techniques.

• Superior listening, verbal and written communication skills.

• Recording the feedback of customer service representative.

• Collate daily and weekly reports.

• Demonstrated ability to work well in a team environment.

• Identify the gaps through root cause analysis.

• Prepare reports and analysis as necessary to determine areas of improvement & opportunity.

• Inputs to be provided to meet the operational goals.

• Handling customer queries and solving them effectively.

• Ability to maintain an upbeat and positive attitude at all times.

• Healthcare Knowledge/work experience is an added advantage.

• Ability to provide information verbally clearly and effectively.

• Responsible for patient complaints and escalate them to next level and necessary follow up.

• Flexible to work in night shifts.

Please make sure to contact me, so that I can schedule the interview at your convenience.

Contact Person: Santosh NaiK

Phone No: 7306060142

Shift Timings: 6:30 PM to 3:30 AM (IST Timings)

Job Location: Hyderabad

No Cab Facility Provided

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