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Client Services Specialist Criminal Justice

Company:
The Geo Group
Location:
Eagle, Colorado, 81631, United States
Salary:
hourly
Posted:
October 13, 2018

Description:

Summary:

This position provides case management and customer service support for the Reentry Center. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.

Our office is open Monday - Friday 8 AM to 5 PM.

Shifts are also available Saturday and Sunday. There is a weekend rotation required at this facility.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Checks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.

* May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.

* Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.

* Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.

* Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.

* Files, prepares charts and performs data entry as assigned.

* May collect participant payments, post payments on Company database, and make daily cash deposits.

* May be responsible for office opening and closing procedures.

* May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.

* May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.

* May clean electronic home monitoring (EHM) equipment.

* May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants’ attendance, participation and progress in Company database.

* Performs other duties as assigned.

Job Qualifications:

Knowledge, Skills and Abilities:

* Good customer service skills.

* Effective communication skills with internal and external contacts at all levels.

* Good organizational skills and attention to detail.

* Solid computer skills and proficiency with MS Word and Excel.

* Basic database skills.

* Basic math skills.

* Bi-lingual (English/Spanish) skills may be required.

* Ability to safely operate a motor vehicle if required to transport participants.

* Valid State driver’s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.

Education or Formal Training:

* High school diploma required.

* Two years college coursework in Human Services or business discipline preferred.

Experience:

* Minimum of six months experience in Human Services field with direct participant services preferred.

* Minimum of six months experience working with minority populations preferred.

Equal Opportunity Employer.

Application URL: http://www.aplitrak.com/?adid=c2dhdmlyaWFhdmlsZXMuNTUxODYuOTc4MEBnZW9ncm91cC5hcGxpdHJhay5jb20