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ServiceNow Business System Analyst

Company:
S2S Soft LLC
Location:
Durham, North Carolina, United States
Posted:
October 12, 2018

Description:

Greetings,

Our Client is looking for ServiceNow Business System Analyst located in Research Triangle Park, NC

Role: ServiceNow Business System Analyst.

Location: Research Triangle Park, NC

Looking for a ServiceNow Business Analyst, based out of RTP, with experience in:

• Function as the primary liaison between the business line, operations, and the technical areas throughout the project cycle; work with business users as well as senior management.

• Excellent understanding of ServiceNow processes functionalities and flows

• Excellent knowledge of industry standard methodologies of Software Development Life Cycle (SDLC) like Waterfall and Agile

• Extensive experience as a ServiceNow Business analyst

• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design, to converge efficiently toward a design acceptable to the customer and feasible for the developers within budget and time constraints

• Gathering facts, problem resolution, and understanding clients requirements for detailed analysis of several facets of a transaction.

• Experienced in gathering user requirements, analyzing and preparing project deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FSD).

• Juggling several queries for end users, giving full support on post-production maintenance

• and with Service Request teams to resolve the issues.

• Skilled in Feasibility Studies, Scope Documents and preparing end-user support documentation; experienced in performing GAP analysis.

• Experience in reviewing Test plans, Test cases and Test case execution, participating in User Acceptance Testing; understanding business requirement documents and functional specs and then writing test cases; experience in Manual Testing and Automated Testing.

Excellent written and oral communication skills combined with a strong technical writing ability and experience working in large corporate environments