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ServiceNow Business System Analyst

S2S Soft LLC
Durham, North Carolina, United States
October 12, 2018



Our Client is looking for ServiceNow Business System Analyst located in Research Triangle Park, NC

Role: ServiceNow Business System Analyst.

Location: Research Triangle Park, NC

Looking for a ServiceNow Business Analyst, based out of RTP, with experience in:

• Function as the primary liaison between the business line, operations, and the technical areas throughout the project cycle; work with business users as well as senior management.

• Excellent understanding of ServiceNow processes functionalities and flows

• Excellent knowledge of industry standard methodologies of Software Development Life Cycle (SDLC) like Waterfall and Agile

• Extensive experience as a ServiceNow Business analyst

• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design, to converge efficiently toward a design acceptable to the customer and feasible for the developers within budget and time constraints

• Gathering facts, problem resolution, and understanding clients requirements for detailed analysis of several facets of a transaction.

• Experienced in gathering user requirements, analyzing and preparing project deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FSD).

• Juggling several queries for end users, giving full support on post-production maintenance

• and with Service Request teams to resolve the issues.

• Skilled in Feasibility Studies, Scope Documents and preparing end-user support documentation; experienced in performing GAP analysis.

• Experience in reviewing Test plans, Test cases and Test case execution, participating in User Acceptance Testing; understanding business requirement documents and functional specs and then writing test cases; experience in Manual Testing and Automated Testing.

Excellent written and oral communication skills combined with a strong technical writing ability and experience working in large corporate environments