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Inside Sales / Customer Service Rep Wine and Spirits Packaging NY

Absolute Opportunities
Hicksville, New York, United States
November 14, 2018


Inside Sales / Customer Service Rep – Wine and Spirits Packaging – NY #5111

Relocation No

Location Hicksville NY

1) Inside Sales Responsibility:

• Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails.

• Understanding customer needs and requirement.

• Routing qualified opportunities to the appropriate sales executives for further development and closure.

2) Customer Service Representative:

• The Customer Service team carries out a number of functions to help sales representatives do their job more effectively.

• Sales Support contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery.

• Sales Support provide sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.

• Sales Support handle telephone calls or acknowledge customers’ e-mails or letters for representatives who are away from the office.

2) Order Administration

Order administration is an important responsibility of the sales support team.

• Sales Support handles incoming orders from sales representatives or via mail, telephone, e-mail and online ordering.

• Sales Support enters details of the order on the company’s computing system and check that it includes the correct price, discount level and product requirements.

• Sales Support checks stock availability or production schedules and forward the order details to production and distribution departments.

• Sales Support sends an acknowledgment to the customer and email or phone with updates on order fulfillment and delivery.

3) Records

• Sales support teams create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.

• Sales Supports also log any customer problems or complaints on the record so that sales representatives and managers have a complete picture of the customers’ interactions with the company.

Bottom line requirements we need notes on with candidate submittal:

1. Inside Sales or Customer Service experience in the Wine and Spirits Packaging industry or related.