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Windows 10 Tech Support Analyst

CareWorks Technologies
Columbus, Ohio, United States
December 05, 2018


Location: Columbus, OH

For more than 18 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.


Dedicated strictly to Windows 10 Upgrade Project

Image PC’s according to established imaging procedures

Toubleshoot imaging failures

Provide Customer support and technical issue resolution

Work with Department Engineers regarding Windows 10 compatibility of 3rd party applications and systems

Provide technical expertise for integrated systems

Read and interpret Microsoft system and error logs

Daily Tasks Performed

High level troubleshooting of Windows 10 compatibility issues

Technical Support and Troubleshooting Windows 10 Systems

Report issues and findings to the Windows 10 Project Lead


Experience or knowledge of Windows 10 and Office 2016

Ability to maintain a high level of customer satisfaction.

Microsoft Certified Desktop Support Technician (MCDST) certification or equivalent experience

Basic Windows client administration tasks (file security, system settings, etc)

Strong troubleshooting ability on standard software packages.

Self-motivated, detail oriented, and organized

Troubleshooting, deploying, and supporting Microsoft Windows

Troubleshooting, deploying, and supporting PC Hardware and Software

Minimum of 1 Year supporting Windows 10 migrations

Minimum of 2 years of working in the IT field supporting Microsoft Windows Operating Systems

Support multiple site locations


A+ Certification or equivalent experience

Basic network support tasks (TCP/IP client settings, etc)

Experience in a manufacturing environment

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016


Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.