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NOC Engineer

Company:
CareWorks Technologies
Location:
Columbus, Ohio, United States
Posted:
November 05, 2018

Description:

For more than 18 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.

Responsibilities

Provide Escalation support for our HelpDesk Team

Be responsible for the configuration and management of CareWorks Tech hosted services

Understand customer needs and deliver solution suggestions based on the need

Ability to plan, design and execute solutions for customer needs

Work under the direction of the NOC Team Lead and Director

Answer inbound phone calls from customers if HelpDesk coverage is needed

Diagnose and repair Desktop/Server Operating Systems, Networks and client applications

Monitor and Maintain client systems by using our RMM system

Provide a high level of support to our customer base

Communicate well with fellow team members and client contacts

Embrace CareWorks Tech processes to ensure a consistent level of support to the customer

Demonstrate excellent planning, prioritization and organization skills

Work well independently or in a team environment; ability to collaborate with team members

Willingness to perform continuing education training and certification when necessary

Monitoring and Management of CareWorks Tech hosted services

Requirements

At least 5 years of experience maintaining Server infrastructure environments

Working knowledge of Hypervisor technologies (Hyper-V and VMware)

Firewall management and configuration experience (Sonicwall, Cisco, etc)

Experience with troubleshooting and maintaining complex multi-layered network environments

Valid Driver license and reliable transportation for travel to client sites for onsite troubleshooting and support

Ability to self-motivate and self-manage through project work

Ability to work within a team environment and collaborate with team members

Be detail oriented and prioritize work based on CareWorks Tech policies

Other Desired Experience

Working knowledge of networking (switching, routing, network security)

Experience with Cisco Network Devices, Sonicwall Firewalls

Experience with controller and cloud based WLAN systems (Meraki, Ubiquiti, Cisco, etc)

Mac OS configuration and support

Competency certifications (MCSA, MCSE, MCITP, CCNA, CCNP, etc)

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016

614-789-3767

david.horvay@careworkstech.com

Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.