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Thai Speaking Customer Fulfillment Analyst

Dencom Consultancy and Manpower Services
Makati, National Capital Region, Philippines
April 16, 2019


Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

1. Proactive order management and anticipating and solving issues relating to customer


2. Liaise with customer to coordinate delivery dates based on stock availability / prioritize

destinations (during reception windows)

3. Day to day liaison between LSP and local country (Sales, Logistics & Finance


4. Escalation of stock allocation and customer service issues to Team Leader

5. Management of customer inquiry resolution through development and implementation of

action plans to eliminate the source problem

6. Identifies and implements process improvements and identifies efficiencies and best


7. Conducts trade visits with sales representatives if required and visits local country as

representative of SSC as necessary

8. Collaborates with E-commerce department to solve systems issues

9. Develops and maintains customer service performance reporting systems to assist local

country in efficient management of its business

Required Skills / Experience / Competencies:

• Good oral & written communication skills

• Solid accuracy and attention to detail

• Ability to work on own initiative and prioritize tasks

• Ability to work under pressure and strong attention to detail

• Good team player who works well with others

• Demonstrated flexibility/adaptability

• A strong sense of urgency

• Open to changes

Preferred Skills / Experience / Competencies:

• College Degree or equivalent on the job experience

• Previous Customer Services experience

• Must be fluent in Thai and English language

• SAP experience (desirable)

• 0-2 years experience in similar roles

• Process improvement orientation

• Strong ability with Microsoft Office tools and other computer systems

• Excellent communication and interpersonal skills

• Strong proactivity and personal ownership

• Flexibility to address critical business needs

• Background working in multi-cultural environment advantage