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Telephone Fundraiser

Company:
Williamson Employment Services, Inc.
Location:
Grand Rapids, Michigan, United States
Salary:
$10.00 - $11.00 / hr
Posted:
December 04, 2018

Posted By Premium Recruiter

Description:

Call center in Walker, MI, near Alpine, looking for individuals with telephone sales or telephone customer service experience who are comfortable asking for gifts of support over the phone. As a fundraiser your purpose is to secure charitable contributions for organizations and charities over the phone. This is a temporary position with possibility of long term hire. Telephone fundraisers are required to commit to a minimum of 15 hours per week on the phone plus required training. Flexible part-time evening and weekend hours. MUST work two Saturdays a month w/ minimum 3 hour shifts. General Hours of Operation: 4:00pm to 9:00pm Monday-Friday and Saturday from 10:00am-4:00pm. *Hours may vary*. Some Sundays required 2:00pm-8:00pm. Competitive salary offered with premium for hours worked Saturdays and Sundays.

Responsibilities:

*Provide a high level of customer service

*Achieve a consistently high level of quality on fundraising calls

*Represent our customers on the telephone in a professional, ethical and efficient manner.

*Comply with all company guidelines regarding specific script language, as well as state and federal regulations with respect to telephone fundraising/soliciting.

*Represent the company in a professional manner when customers are in the call center.

*Participate in campaign trainings, and thoroughly prepare for campaigns prior to calling.

*Make every effort to achieve the required target goals.

*Complete required paperwork thoroughly and completely.

*Positively contribute to call center team culture by supporting fellow telephone fundraisers.

*Be adaptable and flexible with Call Center scheduling needs.

*Understand and respect the need for absolute confidentiality of business and customer information.

*Accept other tasks as specified by management.

Required Skills/Qualifications:

*Ethical fundraising practices

*Desire to meet and exceed fundraising goals

*Excellent Interpersonal, written and oral communication skills.

*Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.

*Good penmanship and note taking skills.

*Self-motivated and results-oriented.

*Possess a professional and friendly attitude and be able to quickly develop a rapport with individuals on the phone.

*Possess and demonstrate strong influencing and closing skills.

Job Requirements:

*Previous telephone fundraising and/or customer service experience.

*Background check required.

*Telephone sales or telephone customer service experience preferred.

Experience the Williamson Difference:

*Great Benefits (Health Insurance, Vacation Pay, Referral Bonus, Weekly Pay, Verizon Discount)

*Locally owned and operated

Celebrating 25 years in business

Williamson Employment Services, Inc. is an equal opportunity employer and will not discriminate in the assignment of its employees on the basis of race, color, creed, national origin, sex, age, disability or veteran status. Discriminating orders will not be honored.

1QSR