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Mobility Administrator- RT

Company:
Absolute Opportunities
Location:
Torrance, California, United States
Posted:
November 11, 2018

Description:

Mobility Administrator- RT

Torrance, California 90503

The onsite Mobility Administrator will be responsible for interfacing with clients to provide technical support and administrative services within the AirWatch and Ovation consoles. This position will work in concert with the team to continually improve overall customer satisfaction and successful product deployment in the performance of these services.

JOB DUTIES INCLUDE:

Work in concert with our Managed Mobility team in responding to service desk tickets in a timely manner

Create and manage security profiles using the AirWatch MDM platform as directed by the client

Support incident management responsibilities with our technical teams

Own the escalation management process for addressing issues as they occur

Facilitate the end user and platform administration duties in conjunction with our leadership team

Facilitate version control of content management and push to end users for compliance

Advise on mobility architecture and implement device features and restrictions for project based smart devices

Provide 1st thru 3rd level technical support for smartphones, tablets and associated peripherals and accessories

Assist our Managed Mobility team with smart device deployment projects

Provide reports on devices out of compliance with Client policies

Assist with asset inventory management by as needed by entering or modifying devices in the asset inventory database and managing the distribution of acceptance and return receipts

Provide support for approved mobile devices from the AirWatch console

Create and maintain detailed documentation, installation instructions, technical bulletins, reports, etc. for assigned projects

Attend required meetings for projects, engineering, training, etc. and follow through on any assignments

Liaise with VMWare for special needs, issues, and improvements.

Work with Ovation on Reporting and Analytics for carrier spend and performance

Foster adoption of the new GDPR platform throughout the organization

Assist the Ovation team with Ordering mobile devices

Assist client internal customers with reporting access

SUMMARY of the FUNCTION and ROLE

The Mobile Device Management team is seeking a full time employee to perform management and administration responsibilities for the AirWatch server and associated systems. This position will also provide remote MDM technical service support in conjunction with teams for 11,000+ smart device users. The AirWatch solution is currently deployed. Additionally this position will interface across all Ovation lines of mobility business for the customer to ensure a world class experience.

RESPONSIBILITIES

Create and manage security profiles using the AirWatch MDM platform

Provide 1st thru 3rd level technical support for smartphones, tablets and associated peripherals and accessories

Assist with smart device deployment projects

Provide reports on devices out of compliance with Client policies

Assist with asset inventory management by as needed by entering or modifying devices in the asset inventory database and managing the distribution of acceptance and return receipts

Work in concert with our Managed Mobility team in responding to service desk tickets in a timely manner

Become proficient in the Ovation Magellan reporting platform to assist in supporting reporting requests

Interface with wireless carriers and Ovation to maintain a working knowledge of contracted rate plans and features

Support end user ordering requests through the internal order process and facilitate updates in the Ovation platform

Handle end user escalations in conjunction with Ovation’s service recovery teams

Participate in monthly Ovation stewardship sessions with the client

EXPERIENCE & EDUCATION

Qualifications:

Bachelor’s degree or higher

VMWare AirWatch professional certification or equivalent experience

3 years or more technical support, IT support, or infrastructure support preferred

Detailed understanding of, and experience with, Enterprise Mobility Management

Excellent oral, written, presentation, and communication skills

Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint)

Excellent inter-personal skills including the ability to work with individuals at all levels of the organization

Strong analytical and problem solving skills

Ability to effectively prioritize and execute in a high-pressure environment

Ability to independently set priorities and meet deadlines in a fast paced environment; a self-starter

Typical Skills:

Able to use spreadsheets to manage data for reporting and system updates

Manage MDM project assignments effectively with operational tasks to ensure successful completion

Be familiar with Active Directory and UMD to resolve problems user profiles

Troubleshoot SMTP services and message routing

Develop and maintain a high level of customer satisfaction for supported agencies, campus desktop support, helpdesk and promote professional interactions with mobility vendors

PHYSICAL REQUIREMENTS:

Exerts up to 20 pounds of force occasionally and/or a negligible amount frequently to move objects.

SECURITY SENSITIVE:

This job interfaces with client data and Intellectual Property that is security sensitive and thereby subject to the provisions of the employment agreement. Included in the documents are confidentiality statements, non-disclosures, IP ownership rights, and a background check.

Required Knowledge, Skills, and Abilities: (Submission Summary)

1. Must have worked as the administrator of the AirWatch MDM solution with an enterprise that has more than 2,000 wireless devices.

2. Must haveBachelor’s degree or higher.

3. Must have VMWare AirWatch professional certification or equivalent experience.

4. Must have 3 years or more technical support, IT support, or infrastructure support preferred?

5. Must have AirWatch MDM Administrator Experience 3+ Years.

6. Must have Mobile Expense Management Experience 3+ Years Project Management Experience.

7. Must have AirWatch MDM Administrator Experience 3+ Years.

8. Must have Mobile Expense Management Experience 3+ Years.

9. Must have Project Management Experience

10. Salary Expectation?

11. Must be a US Citizen or Green Card holder?

12. Complete Current Address