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Customer Care Supervisor

Phu Hung Life Insurance Joint Stock Company
Ho Chi Minh, Ho Chi Minh, Vietnam
December 24, 2018


In conjunction with our business development plans, Phu Hung Life Insurance JSC. is currently seeking for potential candidates for the position of Customer Care Supervisor as the job description below:

* Customer care’s tasks:

- Handling Welcome call / Reminder Premium collection.

- Stand by for Customer Service hotline.

- Check, maintain and develop SMS system to provide clients with information relating to contract correctly and timely.

- Handling Customer’s complaint and Responsible for customer service via e-mail/letter (send mail to you by email, feedback to customers via email, letter

- Develop and enhance call center/customer care system.

- Responsible for all reports in Call Centre and Customer Care.

* Team Mangement’s tasks:

- Propose ideas and implement customer care program.

- Participate in improving Customer Care’s procedure and writing Customer Care’s standard.

- Assigning tasks/training/Coaching/Supervise to all staffs in team to ensure compliance with procedures, regulations and policies of the company.

- Responsible for all reports in Call Centre and Customer Care.

- Other tasks as assigned by Department Head.

Job Requirements:

- University graduated.

- At least 05 years in Customer care, Customer Service and Call center in Insurance, Finance and Banking as supervisory role.

- Good at communication, interaction, logical thinking and problem solving skills.

- Fair in English skills.

* Working Location: 109 Ton Dat Tien, Tan Phu Ward, District 7, Ho Chi Minh City.