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Helpdesk Support

New York City, New York, United States
March 19, 2019


This is our direct client opening for a Helpdesk Support in New York City, NY. This is a Contract To Hire Position


• Provide technical assistance and support for incoming queries and issues related to software/hardware of computers, mobile devices, networking equipment and printers

• Respond to queries either in-person, remotely or over-the-phone in a timely manner

• Ability to perform in a dynamic environment with changing schedules and priorities

• Train new hires on systems and applications

• Ensure A/V equipment is operational in conference rooms

• Set up equipment and user accounts for new and existing employees


• 1 to 3 years’ experience in a Helpdesk Support position

• Strong experience with MAC computers in a helpdesk capacity

• Experience with both iPhone and Android devices including troubleshooting in a helpdesk capacity

• Exceptional problem-solving skills and comfortable navigating ambiguity

• Excellent communication and interpersonal skills with the ability to confidently explain IT solutions in a way that is easily understand by non-technical employees

• Demonstrated experience with Windows PCs, Microsoft Office, Exchange Administration, Slack, DropBox, Meraki networks, Jamf and Adobe products

A Certified MAC Technician and/or CompTIA A+ certified is highly advantageous.

Please complete the following skills-matrix and send back with your updated resume.

Full Name:


Total Experience as a Helpdesk consultant:

Total Experience with MAC Computers:

Total Experience with iPhone device support:

Total experience with Android Device Support:

Total experience in Windows:

Are you certified MAC technician?

Are you CompTIA A+ certified?

Hourly Rate:

Is this W2 OR C2C?

Expected Base Salary:

Current City/State:


Phone Number:

Work Status (US Citizen / Green Card):

What is the link to your LinkedIn Profile?

Are you ready to relocate and work onsite at New York City, NY / Commute?