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DSS. Engineer

Spring Techno Soft Inc
Orlando, Florida, United States
March 14, 2019


Job Position: DSS. Engineer (L-2 only)

Location: Orlando, FL

Duration: 3-6 Months Contract (Local only)

Visa: USC/GC only

Interview Mode: Telephonic followed by F2F

Job Description:

· Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment and work ed as DSS Tech.

· Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.

· Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

· Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

· Projects: perform effectively as project leader or project team member as required for all internal assignments.

· Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.

Eligibility, Knowledge, Skills & Experience

· Strong 4-7 years Deskside technologies hands on experience

· End User Standard office productivity applications install/ troubleshooting

· Desktop/Laptop OS build on Windows and MAC Platforms.

· Imaging using Ghost software

· HP Desktop/DELL/Toshiba laptop hardware support.

· Printer support for Personal and Network Printers.

· Good Analytical skills required to analyze and improve the day to day operations.

· People Management Skills is a very strong Aspect.

· Blackberry, iPhone, Android provisioning/ troubleshooting

· Standard Business applications client side install/basic troubleshooting

· Inventory management

· Assistance in liquidation of assets work

· Assistance in litigation related data discovery work

· Assistance in Patch Management client side troubleshooting

· Assistance in software distribution using Bigfix/SCCM etc.

· Well versed with Incident Problem and Change Management ITIL processes

· Should be able to use Service Now Ticketing system and manage queues

· Strong verbal and written communication skills

· Strong customer relationship handling skills

· Strong vendor coordination skills

· Good team player

· Ability to work with minimal guidance and drive things to a logical conclusion