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Call Center Customer Service Representative - 32515

Company:
Leddy Group
Location:
Rutland, Vermont, United States
Salary:
12-15/hour; DOE
Posted:
April 16, 2019

Description:

Leddy Group is seeking Call Center Customer Service Representatives for a local Rutland company who coordinates the marketing, sale, and installation of do-it-for-me home improvement projects on a nationwide basis. $12-15/hour!

Are you looking for a career opportunity to use your customer service skills? Would you love to work for a company that offers growth in a friendly environment? Then this position may just be for you.

This role is a swing shift, long-term position with a great company. Our client offers potential pay increases if progress is achieved and excellent benefits once hired on to their team.

Responsibilities of the Call Center Customer Service Representatives:

Understand the business and product offerings for our home improvement programs;

Respond to customer and contractor inquiries accurately and efficiently;

Schedule and confirm appointments with customers and contractors as required;

Process customer payments;

· Update and maintain accurate records in the operating system;

· Handle minor customer complaints and deescalate more complex issues.

Qualifications of the Call Center Representatives:

High level of professionalism;

Must be able to talk and type at the same time - 60-65 WPM

Excellent active listening skills and ability to ask probing questions, understand what’s being asked and overcoming objections;

Experience in a fast-paced environment that requires result-oriented decisions;

Computer literate and able to adapt to various programs;

Excellent communication skills, both written and oral.

Previous Call Center experience highly desired.

To apply for this position, please email your resume to , call (802) 786-2222, or apply online.