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Member of Technical Staff-II,Architect - RT

Company:
Absolute Opportunities
Location:
Houston, Texas, United States
Posted:
November 14, 2018

Description:

Member of Technical Staff-II,Architect - RT

Austin, Texas 78701

Omaha, Nebraska 68102

Job Description Summary:

Looking for an exceptionally talented and highly motivated Omni Channel Architect with deep expertise in customer service product architecture. This individual will be responsible for turning our omni channel vision into reality.

The OCIO Technical Architect will achieve success by relying on their superior soft and hard skills to navigate and excel in our Agile and fast-moving technology culture.

This person will take a role partnering directly with our business stakeholders and technologists to translate business objectives into architecture and design for our three-year customer service transformation effort.

Specify robust, responsive, secure architecture and design aligned to our end-state through active business and technology partner engagement in Agile and non-Agile delivery pipelines.

Job Description:

Provide thought leadership to the immediate business and technology organization to influence improved agility, deeper understanding of the platform’s capabilities, and higher quality products.

Develop a deep understanding of the business domain and enterprise technology inventory to craft an omni channel solution roadmap that achieves business objectives, maximizes reuse, and protects the ecosystem.

Drive solution design to consensus and approval as a leader within client’s cross-functional technology team.

Drives short-term actions consistent with long-term motivations

The ideal candidate will have 12+ years experience with Customer Service technologies, including web, mobile, voice, email, routing, desktop, chat, bot, asynchronous messaging, contact center analytics and other capability areas

Leads, collaborates, and communicates architectural vision to architecture, development, and executive teams across the Office of the CIO and other Technology Domains.

Provide regular high-level communications to the executive staff and detailed communications to company-wide stakeholders

Work with Development Managers, Program Managers, Architects, Lead Engineers, Product Owners, and Business in scoping, phasing, and sizing major company-wide product launches

Deliver high quality products within aggressive timelines, with little or no guidance

Proactively engage with other team-members and cross-functional teams to ensure all open issues are identified & resolved.

Produce diagrams, reference architecture, domain models, and other artifacts that describe complex problems and sprawling end-to-end solutions.

Identify and mentor critical engineering talent.

Leverage organization savvy to connect the dots, expose product and delivery opportunities, and then execute.

Required Knowledge, Skills, and Abilities: (Submission Summary)

1. Masters Degree or Equivalent: Information Technology (Required)

2. Looking for an exceptionally talented and highly motivated Omni Channel Architect with deep expertise in customer service product architecture. This individual will be responsible for turning our omni channel vision into reality.

3. The OCIO Technical Architect will achieve success by relying on their superior soft and hard skills to navigate and excel in our Agile and fast-moving technology culture.

4. Salary Expectation?

5. Must be a US Citizen or Green Card holder?

6. Complete Current Address?