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Customer Service Representative - Warranty and Repair

Atlanta Flooring Design Centers
Suwanee, Georgia, United States
July 13, 2018

The New Home Construction Flooring Installation Warranty and Repair Representative works with assigned accounts under the supervision of one or more of our account managers to ensure that we provide the highest quality of service to our new home builder clients within AFDC guidelines and our partnership agreements.

The ideal candidate for this position has detailed administrative experience in the flooring industry, is a “people person” with a positive attitude, strong organizational skills and self discipline to support our partners in new home construction. Must be able to communicate effectively verbally and with email, and work well with a variety of personalities. This is an inside position that requires attention to detail, accuracy and the ability to complete repair/warranty assessments and work orders quickly.

Knowledge of flooring materials and installation processes are most desirable. The ability to read builder specifications, multi-task and maintain accuracy during data entry is critical. Specific skills required include data management, mathematical computation and analysis.


- Able to multi-task in a fast-pace environment

- Strong organizational skills and attention to detail


- Weekly Payroll with Direct Deposit

- Paid vacation and personal time off earned from date of employment

- Eligible to participate in Group Health, Dental & Vision Insurance Plan after 60 days full-time employment

- Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment

- 401(K) with company match after six months employment