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Data Entry / Customer Service Rep

Company:
King J recruiting Agency
Location:
New Jersey, United States
Salary:
$25 - $30
Posted:
July 17, 2018
Description:

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

As a data entry clerk (or database administrator) it's your job to update and maintain information on computer systems and in archives. It's an important role as information in these systems is only valuable if it is accurate, up to date and useable.

Data entry is all about speed, accuracy, and attention to detail. A data entry clerk enters information into computer databases for effective record keeping.

Data entry clerks help companies process information by inputting, maintaining and retrieving data using computer systems and ensuring that information is collated and stored in an accurate and efficient manner.

Data entry clerks update, maintain and retrieve information which is held on a company’s computerised information storage and retrieval systems. They also transfer data held on manual records to computer files and ensure that important data is collated, processed and stored appropriately.

Data entry clerks are responsible for transferring both words and numerical data into spreadsheets or databases. They use basic word processing and database packages but may also work with tailor-made software packages to meet the specific data needs of individual companies.

Additionally, data entry clerks may use specialist programmes to translate and transfer ambiguous manuscripts. Data entry clerks may work in a specific data entry role or they may work in a combined role where data entry is combined with customer service. They work at computers but may also be required to operate peripheral computer equipment such as printers, scanners and tape readers.

Skills:

Date entry clerks need a good basic knowledge of computers and a range of specific skills relevant to the job. These include:

Proficient typing skills.

Computer skills and a knowledge of relevant software packages.

Basic literacy and numeracy skills.

Organisational abilities.

Administrative skills.

Good communication skills, both written and verbal.

A polite phone manner.

Good customer service skills.

Self-motivation.

The ability to work independently and as part of a team.

A conscientious and responsible working attitude.

Accuracy and good attention to detail.

The ability to do the same task for long periods of time.

The ability to work under pressure and to tight deadlines.

Good spelling, punctuation and grammar.

A positive approach in a busy working environment.

A knowledge of health and safety policies.

A good understanding of data confidentiality issues.

Benefits include:

Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts would also be made available.