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Software Business Analyst

CareWorks Technologies
Columbus, Ohio, United States
December 05, 2018


For more than 18 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.

Position Overview: Responsible for business requirements collection from which applications can be developed or modified. Must have the necessary skills to identify, qualify, quantify, and scope opportunities for improvement and innovation. In close collaboration with each functional unit you will identify and leverage internal as well as external best practices while providing subject matter (super user) expertise for business software application definition & functionality within a specific business segment. It is expected that you will apply influence, negotiate, and mediate discussions needed to make progress towards achieving business goals and objectives. May lead conflict resolution activities.

Responsibilities for the Business Analyst include

Engages and may lead the business customers on business processes and practices associated with the IT systems that implement, support or enable those processes and practices

Partner with business stakeholders to identify problems/opportunities, assist business stakeholders to develop these into project/initiatives, and work with Technology Services to move these into the project pipeline

Conducts business analysis for new product releases and new projects

Often leads collection and analysis of data and information from business users to understand how systems can solve business problems, and identifies opportunities for process improvement

Engage and may lead in collection and analysis of possible project engagements, documenting project scope (objectives, deliverables, critical success factors, assumptions, global and regional considerations, and resource requirements), prioritization, cost/benefit, potential risks, and feasibility

Engages and may lead in the definition of work and project scope, objectives and business requirements and the research and selection of potential solutions

Produces and may lead the definition and review of the content for user guides, training classes, and other end-user documentation for applications and processes

May lead the development of functional test scripts representing business processes and the verification activities that ensure that solutions meet business required

Has established knowledge & understanding of functional testing scenarios at both business and technical levels. May lead testing activities with appropriate technical and customer personnel, to ensure that customer interests are represented in all testing stages

Responsible for traceability of requirements, translation of business and system requirements into functional and technical specifications. Alerts team leadership when traceability appears weak, or is lost. When changes to the requirements occur, performs the impact analysis and recommends follow-through actions

Establish beneficial relationships with all levels, including management, within IT organizations and the customers of IT in order to establish mutual trust and provide a foundation for high level project partnership. Initiates and develops working relationships with internal groups and outside contacts with frequent interaction as a key priority

Prepares documentation and presentations, and chairs meetings

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016


Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.