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Customer Service Associate (Bilingual Japanese/English) - RT

Absolute Opportunities
Brea, California, United States
November 11, 2018


Customer Service Associate (Bilingual Japanese/English) - RT

Brea, California 92622

Reporting to the Supervisor of the Japanese Customer Service Unit, the Customer Service Associate is responsible for providing extraordinary customer service to the Japanese deposit customer of the bank. Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority. Provide a high level of responsiveness when working with clients and account officers/sales officers regarding a customer relationship. Analyze data and make recommendation as to exposure and possible risk to the bank on, new accounts, wire transfers, book transfers, overdraft conditions and uncollected funds usage.

Major Responsibilities:

Handle requests from customers for deposit related activities such as the opening of new accounts and time deposits, wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution.

Respond to customer inquiries regarding deposit products, account analysis, service charges, and cash management services.

Review credit report, gather information, recommend items to be returned or paid and inform account officers of any OD, NSF or UCF situation. Contact customers in accordance with request from account officer.

Resolve routine problems of limited scope and complexity following established policies and procedures. Coordinate with various bank departments in the identification and resolution of operational issues

Required Knowledge, Skills, and Abilities: (Submission Summary)

1. Work schedule is 2:30 pm to 11:00 pm

2. Bilingual skills required: Japanese and English (Business level Japanese)

3. Excellent communication skills required

4. Able to work independently with maximum efficiency

5. Ability to prioritize and organize multiple tasks with excellent follow up

6. Flexibility and willingness to work any schedule

7. PC knowledge (Microsoft Office Suite)

8. High School diploma or equivalent

9. Prefer previous experience in a banking or financial call center environment preferred.

10. Salary Expectation?

11. Must be a US Citizen or Green Card holder?

12. Complete Current Address?