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Customer Service I

ATR International
Temecula, California, 92591, United States
July 16, 2018

Job Title: Customer Service I

Job Location: Temecula, CA

Job Duration: 24 months

Job Description:

We are seeking a Customer Service Coordinator for a very important client.

- Takes inbound or places outbound calls to provide information to customers.

- Utilizes a database to retrieve customer or company information.

- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.

- Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.

- Can organize and handle calls with speed and accuracy.

- Can work with complex computer applications and resource materials.

- Can use multiple operating environments (Windows, DOS, Mainframe).

- Previous experience may be required.


The ideal candidate will possess the following skills:

- 0-3 years experience required.

- Heavy call center experience, typing by touch, ten-key by touch, Microsoft application office experience (Outlook, Excel, PowerPoint and Word), Active Listening, customer oriented.