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Bi-lingual Customer Service Representative

Shield Healthcare
Elmhurst, Illinois, United States
$15 - $17 per hour; plus monthly incentives
July 13, 2018

Company Information:

Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Texas and Washington.

Job Summary:

We currently have an excellent opportunity for an experienced and enthusiastic Bi-lingual Customer Service Representative for our Chicago, IL Sales Office (located in Elmhurst, IL). The primary function of this position is to answer incoming calls/faxes, as well as take orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, accurately record the data into the computer and place orders.

Salary & Benefits:

• $15 - $17 per hour, plus monthly incentives

• Medical, Dental and Vision

• 401(k)

• Personal, Sick and Vacation Days

• Flexible Spending Account

• Life & Disability Insurance

• Education Assistance

• Employee Discounts

Key Job Responsibilities:

• Resolve customer complaints

• Enter orders using AS400

• Attends to walk in customers

• Up sell and cross-sell to meet customer needs

• Process authorizations and support documentation to ensure corporate compliance


• Ability to speak, read and write both English and Spanish is required

• 2+ years customer service experience

• Experience taking high volume customer calls

• Excellent verbal and written communication skills

• PC knowledge and Windows experience

• Must type 35+ WPM

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.