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Desktop Support at Chandler, AZ

Chandler, Arizona, United States
July 13, 2018

I am Suresh from “InfoWays” that is based out of NJ. InfoWays helps major clients in the United States fulfil their technical staffing needs. I came across your resume on dice/monster/Tech and found that your profile is a good match for one of our client’s requirement. I am keen to get in touch with you, if you are interested and ready to relocate for the opportunity.

Requirement details:

Role : Desktop Support

Location : Chandler, AZ

Duration : Contract

BGV will be done for the selected candidates.

Please respond with your updated word resume and requested details:

Full Name :

Work Authorization:

Contact Number :

Email ID:

Skype ID:

Current location:

Expected Rate/hr:

Availability for job:

Best time to take interview:

Feel free to contact me for any further information.

Job Description:

Responsibilities :-

Adhering to SLAs

ITIL Processes awareness and adhering to

Should able to work indenpendtly

Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

Troubleshooting technical issues

Data Center Cabling and perform all Cabling in accordance with industry standard best practices

Basic understanding of datacenter management, Network, Telecom and VOIP, Rack and Blade servers, Storage, Backup, Tape library

Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

Improves and maintains customer and employee satisfaction

Performing asset inventory activities as needed

Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

Technical Requirements

Required Skills / Qualifications:

• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer

• Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices

• Strong Microsoft Operating System installation(Win XP/Win 7) and troubleshooting skills

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations

• Troubleshoot and assist end users with mobile device setup, activations and performance issues.

• Handheld – Blackberry, Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project and Visio)

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

Other Skills / Experience

Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required. Excellent trouble-shooting skills and basic knowledge of data center and network cabling

Years of Experience

• Min 5+ years experience in a similar position Work in similar technical profile.

Best Regards