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Customer Service Operations

Global Channel Management, Inc.
Auburn Hills, Michigan, United States
July 13, 2018

Customer Service Operations needs 5 years of service industry experience managing service operations and / or service scheduling.

Customer Service Operations requires:

Experience and/or basic project accounting or costing principals

customer service

service operations

service industry

Customer Service Operations duties;

Receives customer requests for unscheduled or scheduled service.

Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer.

Ensures work has been performed to the customers expectations and performs follow-up with the customer, as needed.

Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

Upon completion, reconciles all service requests daily.

Coordinates labor scheduling to align technician to the appropriate customer and service need.

Ensures Technicians are provided daily schedules.

Maintains consistent communication with assigned Technicians.

Follows up on activities to ensure completion in an established time frame.