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Customer Service Rep - HVAC Contractor - 4131

Absolute Opportunities
Lewes, Delaware, United States
November 14, 2018


Customer Service Rep - HVAC Contractor - 4131

Role: Sales

Relocation Available: No

Industry: Construction

Location: Delaware

Town / City: Lewes

Job Type: Permanent full-time

Job description:

Heating, Air Conditioning and Plumbing company looking for an experienced customer service rep.

Answering Phone is top priority-write up work orders and put on schedule.

Keep written record of Freon going out & what's in stock and reorder when necessary.

Keep written record of digital thermostats & what job they go to & reorder when necessary and keep track of Honeywell Pro-Points.

File wan-anty claims for HVAC Dept for labor & materials, make sure parts get returned by deadline & follow up to make sure we get credits.

Be responsible for warehouse & delivery employee, training him on all duties, making sure time is charged con-ectly, approving PTO, hiring, etc.

Dispatch WO's when necessary and call customers to let them know Service Tech is on the way, etc.

Serve as On-Call manager in rotation with other managers for nights & weekends.

Label old warranty orders to be kept or thrown away.

Review work orders that come back as returns that need parts & labor priced & customers called with quote & if sold need to order parts.

Whenever possible sell plumbing and HVAC maintenance agreements & HWH extended warranties.

Sign for deliveries at service counter.

Work directly for HVAC service manager.

Need good computer skills and good customer service skills.

Hours to be 8 AM to 4:30 PM with half hour for lunch. Could possibly be 7 AM- 5 PM.

Good knowledge of HVAC equipment is required.

Bottom Line Requirements:

1. 2+ years of customer service experience for an HVAC contractor or similar.

2. Solid knowledge of HVAC equipment.