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Policy Service Officer

Phu Hung Life Insurance Joint Stock Company
Ho Chi Minh, Ho Chi Minh, Vietnam
November 11, 2018


In conjunction with our business development plans, Phu Hung Life Insurance JSC. is currently seeking for potential candidates for the position of Policy Service Officer/Senior Officer as the job description below:

Process Alteration requests and Payment requests related to policy.

Check the Policy Service’s letters before sending the customer (policy alteration letter, policy payment letter, pending letter,

Prepare the report to monitor workload of Policy Service Dept. (Policy Alteration status and Payment status

Provide guidance and support Sales Office in solving customer complaints related to operations.

Participate in special projects, such as improving internal system and process, testing system for new products.

Participate in developing and improving of Policy Service procedures.

Participate in document the User Manual for Policy Service department.

Suggesting solutions to improve service as well as reporting any issues relating to operation to Department Head.

Other tasks as assigned by Department Head.

Job Requirement

Graduated in College/University.

At least 2 years experience in Policy Service, Customer Service, Claim in Life Insurance industry.

Proficient in Ms. Office, especially Excel, Word and PowerPoint.

Good in people skills, including communication, interpersonal and influencing skills.

Fair in English skills.

Demonstrates honesty, resilience, responsibility, initiative and adaptability.

Loma certificate is a plus.