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MDM Administrator - Enterprise Account - RT

Company:
Absolute Opportunities
Location:
Marysville, Ohio, 43040, United States
Posted:
November 11, 2018

Description:

MDM Administrator - Enterprise Account - RT

Marysville, Ohio 43040

Company Profile

This is an exciting opportunity to join one of the premier organizations in the mobility space, the Client is in the rapidly expanding managed mobility services industry. The Client specializes in wireless professional services and applied expertise to maximize the mobile investments of its clients. The Client also provides outsourced equipment and service procurement, technical support, provisioning, asset management, 24/7/365 help desk services, VIP care, and mobility contract compliance.

Mobile Device Administrator

The Mobile Device Management team is seeking a full-time employee to perform management and administration responsibilities for the AirWatch server and associated systems. This position will also provide remote MDM technical service support in conjunction with the Clients service teams for 11,000+ smart device users. The AirWatch solution is currently deployed.

The onsite MDM Administrator will be responsible for interfacing with the Clients enterprise clients to provide technical support and administrative services within the AirWatch console. This position will work in concert with the mobility team to continually improve overall customer satisfaction and successful product deployment in the performance of these services.

Mobile Device Administrator Duties:

* Work in concert with our Managed Mobility team in responding to service desk tickets in a timely manner.

* Create and manage security profiles using the AirWatch MDM platform as directed by the client.

* Support incident management responsibilities with our technical teams.

* Own the escalation management process for addressing issues as they occur

* Facilitate the end user and platform administration duties in conjunction with our leadership team.

* Facilitate version control of content management and push to end users for compliance.

* Advise on mobility architecture and implement device features and restrictions for project-based smart devices.

* Provide 1st thru 3rd level technical support for smartphones, tablets and associated peripherals and accessories.

* Assist the Managed Mobility team with smart device deployment projects.

* Provide reports on devices out of compliance with Client policies.

* Assist with asset inventory management by as needed by entering or modifying devices in the asset inventory database and managing the distribution of acceptance and return receipts.

* Provide support for approved mobile devices from the AirWatch console.

* Create and maintain detailed documentation, installation instructions, technical bulletins, reports, etc. for assigned projects.

* Attend required meetings for projects, engineering, training, etc. and follow through on any assignments.

RESPONSIBILITIES

* Create and manage security profiles using the AirWatch MDM platform.

* Provide 1st thru 3rd level technical support for smartphones, tablets and associated peripherals and accessories.

* Assist with smart device deployment projects.

* Provide reports on devices out of compliance with Client policies.

* Assist with asset inventory management by as needed by entering or modifying devices in the asset inventory database and managing the distribution of acceptance and return receipts.

* Work in concert with our Managed Mobility team in responding to service desk tickets in a timely manner.

Job Requirements:

* VMWare AirWatch professional certification or higher.

* Detailed understanding of, and experience with, Enterprise Mobility Management.

* Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint).

* Bachelor’s degree or higher.

Benefits

Full Benefits Package Offered

Questions from the employer

You will be required to answer the following questions when submitting a candidate to this job

IMPORTANT: Introductory Note - We require each candidate to have a brief summary submitted with the resume. This will improve the chances of the hiring manager reviewing the candidate and moving them forward in the hiring process. This is an opportunity for the candidate to shine! Make it brief, concise and relevant to the requirements listed. You have a free text box to enter your Introductory note at the bottom of this page. Mark Yes when done.

Does the candidate have a VMWare AirWatch professional certification or higher?

Does the candidate have detailed understanding of, and experience with, Enterprise Mobility Management?

Does the candidate have a Bachelor's Degree or Higher?

Is the candidate proficient with Microsoft Office 2013 (Word, Excel, PowerPoint)?