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Customer Service Representative

ATR International
Metairie, Louisiana, 70002, United States
July 16, 2018

Job Location: Metairie, LA

Job Duration: 2 Months

Job Description:

This company is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about invoice and payment status and to handle and resolve complaints and reconcile high volume vendor statements. A typical Customer Service Representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Resolve customers service complaints; respond to inquiries regarding invoice and payment status. Refer unresolved customer grievances to Supervisor or Manager for further investigation. Keep records of customer interactions, inquiries, complaints, and comments, as well as actions taken. Developing, maintaining and demonstrating a basic knowledge of current company policies and maintaining friendly interactions when handling customer requests.

Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. SAP experience is a plus.

Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required.