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Customer Service Representative

Company:
Profile Plastics
Location:
Lake Bluff, Illinois, 60044, United States
Posted:
July 20, 2018

Posted By Premium Recruiter

Description:

Profile Plastics Corporation is a privately owned company, which serves the OEM marketplace primarily within the medical, food service, material handling, and heavy truck industries by supplying housings, covers and enclosures.

What Makes this a Great Opportunity:

• Enjoy your role as a problem solver for customers where curiosity and ambition are valued.

• Profile uses leading edge processes and technology, and has a Fortune 100 customer base.

• Be a part of a cohesive, team environment.

We are seeking an experienced Customer Service Representative with exceptional communication skills. The ideal candidate will have a strong "sales support" background and have experience handling freight/shipping issues in a custom manufacturing environment.

Job Purpose: To provide exceptional customer service to our customers

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Enter customer purchase orders

•Answer inbound customer service calls

•Resolve customer service issues

•Maintain communication with customers on order status

•Assist customers with questions regarding product information

•Process Sales Order Credits and RMA's (Return Merchandise Authorization)

•Sales Order invoice preparation

•Maintain all Sales Order files

•Provide support to the inside and outside sales team

•Interface with functional departments such as Operations, Sales and Accounting

QUALIFICATIONS:

•High school diploma or GED

•At least 2 years of relevant customer service experience

•Ability to multi-task and exercise independent judgment

•Ability to effectively manage conflict

•Exceptional communication, listening and interpersonal skills

•Ability to provide exceptional customer service with a strong presence of professionalism

•Attention to detail and results oriented

•Problem solving and information management skills

•Knowledge of Microsoft Office

•Experience with ERP software a plus

Compensation:

• Profile Plastics Corporation provides a competitive salary commensurate with experience. In addition, a generous benefit package is offered as well