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Customer Service Support

ATR International
Pleasanton, California, 94588, United States
July 18, 2018

Job Title: Customer Service Support I

Job Location: Pleasanton, CA

Job Duration: 5 months

Job Description:

We are seeking a Customer Service Support for a very important client.

- Ability to interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges

- Updates databases with status of returned materials issues and accounts for returns inventory.

- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.

- Ensure service information accessible by sorting and filing documents/forms.

- May schedule field service repair calls.

- Handles requests for additional company materials.

- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.