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Training Coordinator - LMS

Artech Information Systems
Cambridge, Massachusetts, United States
September 10, 2018



Job Description:

Job Title: Training Coordinator

Job ID: BIIBJP00009612

Location: Cambridge, MA

Duration: 7 Months

Job Description:

Responsible and accountable for the day to day operations/administrative activities. Provide customer support by processing incoming shared mailbox requests in a timely manner (including but not limited to troubleshooting, metrics and LMS reporting, etc). Work closely with Functional Learning Liaisons to ensure training related requests are satisfied. Provide audit/inspection support as needed.

Training Compliance Reporting/Monitoring 30%

• Generate and report R&D Learning Process Compliance Metrics Weekly & QMS Monthly

• Manipulate BU report data in Excel to address BU report shortfalls.

• Send R&D Learning email communication to learner and manager for Foundation training compliance.

• Maintenance Monitoring Overdue/Compliance emails

• Review Weekly HR Job Change Report and distribute to R&D FLLs for follow-up.

• Coordinate R&D Learning Communications and Mailbox.

Training Transformation Support 40%

• Data Clean-up

• Identify and Inactivate Curricula with no assignments to learners

• Assignment Profiles with no assignment to learners. Update all Curricula Owners to have correct owner.

• Submit Learning Intake forms and verify CLS fulfilment for training transformation

• Curriculum Description Improvements Important for finding training. Item and Curriculum ID standards

R&D Training Routine Activities 5%

• Manage R&D Learning meeting coordination. Manage External Distribution Process

• Monitor Minor Release for Item Inactivation as needed (Weekly for 6 more months)

Project Support Work 35%

• Annual Content Review

• Coordinate eLearning Item Content Review with Content Owners to identify content updates for 2019 Budget Planning.

• Coordinate Identification and fixes to elearning courses with issues. Coordinate BrainShark content upload and voice-over by Business.

• IT Project Support. Service Now Learning Intake Forms


• Bachelor’s Degree/High School Diploma as appropriate

• 2-3 years relevant experience working with Learning Management systems

• Working understanding of GXP regulations and LMS system validation requirements

• Strong customer service and communication skills

• Strong management skills, and ability to effectively lead and collaborate with various business functions and IT

• Communications and/or learning systems administration and management

• Ability to successfully manage outsourced resources

• Training learning background. Would like to also see Service now experience

• Would also like to see experience with Project Management or experience working closely with Project Managers