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Customer Service Representative

Company:
ATR International
Location:
Fremont, California, 94538, United States
Posted:
July 16, 2018
Description:

Job Title: Customer Service Representative

Job Location: Fremont, CA

Job Duration: 6 months

Job Description:

We are seeking a Customer Service Representative for a very important client.

Summary:

The successful candidate for this Customer Service Representative role will establish working relationships with both external and internal clients to provide the highest level of service possible via phone, email, or face-to-face communication.

The Customer Service Representative is responsible for Sales & Customer support by phone, email, fax, & face-to-face. This will include quote generation, account set-ups, and accurate order entry. A successful candidate will be a team player. They will help ensure we coordinate orders & support through the correct internal groups to come up with the best possible answers & solutions to issues.

Essential Job Duties:

- Processes client requests and changes per established departmental guidelines

- Daily order entry

- Daily notifications to clients about shipment dates and tracking numbers

- Quote generation as well as coordinating any needed approvals

- Phone support from 5 am- 2 pm Pacific Time

- Responding to emails in a clear, precise, and prompt manner

- Internal order shipment coordination and follow-up

- Provides feedback to the Senior Manager of Customer Experience all feedback regarding service failures or customer concerns

- Coordination with internal departments to ensure best practices, as well as meeting and exceeding customer expectations

- Escalating issues to the Senior Manager of Customer Experience as needed

- Performs other duties as assigned

Requirement:

The ideal candidate will possess the following skills:

Basic Minimum Qualifications:

- Minimum of 2 years customer service and order management experience

- Excellent order entry, problem solving, and data analysis skills

- Proficient in Microsoft Office Suite, with a strong emphasis on Outlook and Excel

- Experience with Salesforce (or similar CRM system), Sage Business Works (or similar ERP system), and Filemaker Pro is preferred

- A college degree is preferred

- Experience working in a Biotech or Pharma company a plus.

- Excellent verbal and written communication skills

- Highly organized and detail oriented individual, with good time management skills

- Ability to perform multiple tasks while meeting strict deadlines in a fast-paced environment

Additional Preferences:

- Experience with Salesforce (or similar CRM system), Sage Business Works (or similar ERP system), and Filemaker Pro is preferred

- Experience working in a Biotech or Pharma company a plus.