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Customer Service Representative

ATR International
Tewksbury, Massachusetts, United States
July 16, 2018

Job Title: Customer Service Representative

Job Location: Tewksbury, MA

Job Duration: 12 Months

Job Description:

We are seeking a Customer Service Representative for a very important client.

Immediate and timely response to telephone orders, inquiries and complaints in a prompt, accurate, and courteous manner following standard processes and procedures.

Triage all customer complaints and determine the best course of action to rectify the issue balancing both the customer’s needs and the overall potential impact to the Company’s bottom line.

Gathers information from the caller to identify customer's needs and determine appropriate action and effectively communicates appropriate options for resolution.

Investigates and attempts to resolve customer complaints using the company computer system to research/resolve inquiries and log customer issues or comments.

Conduct appropriate research on all orders including, collaborating with others in the organization such as shipping, accounting, technical support and purchasing, ensuring follow through with the customers occurs with timely and effective resolutions.

Process orders with international shipping rules & regulations.

Comply with governmental rules & regulations.

Comply with import & export regulations.

Continuously enhances knowledge of product lines and offerings, as well as customer service policies and procedures and order flow/ fulfillment.

Other projects as assigned.