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Inside Sales Representative

Company:
MTH Pumps
Location:
Plano, Illinois, 60545, United States
Salary:
$45K to $65K depending on experience and fit
Posted:
November 02, 2018

Description:

PRIMARY FUNCTION

To ensure timely and accurate communication between the customer and the company and to provide high quality customer service while helping achieve sales goals

QUALIFICATIONS

Education & Training – Bachelor’s Degree (engineering preferred) and/or pump sales experience preferred

Managerial Experience – none required

Job Requirements – computer entry and MS Office, report writing skills, sales data analysis, organization capabilities to handle scheduling and handle multiple requests for customer service, ability to successfully interface w/dist/reps/cust.

Technical Requirements – Ability to learn and apply pump application concepts

SPECIFIC RESPONSIBILITIES

Essential Responsibilities

Provide high level of customer help and support

Providing front line factory product, application, and troubleshooting support

Implement sales promotion programs w/MM or GSM

Manage Product inquiries and producing quotations/acknowledgements

Act as primary contact for specific customers, as assigned

Verify component availability for customer orders and schedule Assembly department work required to fulfill them

Advise customers of delayed shipments and of orders scheduled outside of (5) days

Help the Field Sales Manager / Reps / Distributors

For pursuing and developing new sales leads

For field information gathering

For front line field troubleshooting and customer service

Secondary Responsibilities

Relaying information on customer feedback and new product requests

Provide input to ISM/MM/GSM for developing sales / marketing growth plans

Help provide information to produce an annual Inside Sales expense budget

Provide info for annual sales forecasting purposes

Make customer contact on an as needed basis, assisting FSM

Maintain “Show Pump Log”, including pump whereabouts

Ensure that literature requests are fulfilled

Create new BOM’s (basic only) and make minor corrections

REPORTING RELATIONSHIPS

Inside Salesperson reports to the Inside Sales Manager.

Frequent contact and cooperation with the:

1) Field Sales Manager

2) Marketing Manager / General Sales Manager

3) Materials Dept. via Sales Acknowledgement