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Quality Control Coordinator - RT

Company:
Absolute Opportunities
Location:
West Chicago, Illinois, United States
Posted:
October 12, 2018

Description:

Quality Control Coordinator - RT

West Chicago, Illinois 60185

Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the product line.

Essential Duties & Responsibilities:

Program Implementation

Communicates daily with Program Managers and PHQ Team Management to ensure the most current product knowledge and program updates.

Acts as a liason between Program Management/Client & PHQ Team members

Implements daily changes to contract information

Reviews dealer program information prior to mailing

Proactive in researching any potential issues using current program systems & Program Management

Researches daily concerns or issues – with a resolve in a timely manner. Tracks resolution and logs progress in Salesforce.com

Maintains an inventory of program samples to be supplied to the Service Team

Maintains an organized filing system for a dealer documentation

Develops and maintains efficient process flows for all program AOR implementations

Responsible for knowing program participation numbers

Responsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes.

Maintains current training materials, power points & contracts.

Assists IT and Program Management in the development of new program systems and updates.

Performs other related duties as needed to support corporate objectives.

Acts in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.

Required Knowledge, Skills, and Abilities: (Submission Summary)

1. Conscientious and detail oriented

2. Strong analytical skills

3. Proactive

4. Have the ability to multi task

5. Intermediate level computer competency

6. Flexibility to work when needed under deadlines

7. Relationship building skills

8. Salary Expectation?

9. Must be a US Citizen or Green Card holder?

10. Complete Current Address