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Desktop Suppoprt

DatamanUSA LLC
Salt Lake City, Utah, United States
January 15, 2019


Roles and Responsibilities:

Associate Degree in CIS preferred.

Certifications in HP and Dell preferred.

Travel will be requested if needed.

Travel will be reimbursed.

Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc).

A+ Certification required.

Experience with a ticketing system will be a plus.

Worked on Desktop refreshes to Win 7 and Win 10

Knowledge of VPN and wireless connectivity trouble shooting.

Printer trouble shooting

Knowledge of encryption and antivirus software (e.g. Sophos)

Ability to multi-task.

Ability to execute and interpret hardware diagnostics and network troubleshooting

Remotely Assist Customers by troubleshooting and resolving problems