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Supervisor of Billing & Collections

ATR International
Mesa, Arizona, 85210, United States
October 19, 2018


Job Location: Mesa, AZ

Job Duration: 3 months with the possibility of extension/conversion based on performance and departments' budget and need

Job Description:

We are seeking a Patient Account Rep - Collections Contingent for a very important client.


The Supervisor of Billing & Collections is responsible for the ongoing activities in the development, implementation and maintenance of systems, policies and procedures of the collection function. The Supervisor, Collections oversees the routine analysis of accounts receivable, aging accounts, special credit arrangements and problem accounts to determine proper collection procedures.

Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.


- Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules.

- Provides leadership and support to Billing and Collection Patient Account Representatives answering questions and providing help as needed to ensure the accurate and timely performance of department day-to-day functions.

- Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff.


- Responsible for driving the FMS culture though values and customer service standards.

- Accountable for outstanding customer service to all external and internal customers.

- Develops and maintains effective relationships through effective and timely communication.

- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.


- Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters.

- Utilizes experience and knowledge to act as a resource and provide ongoing leadership and support to team and upper Management answering questions and providing help as needed.

- Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation.

- Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues.

- Ensure all activities in support of Operations within the assigned functions; and are following company policies and procedures; supporting the development and implementation of policy and procedural changes.

- Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary.

- Generates billing related month end reports and reviews any issues with Leadership Team as deemed necessary.

- Prepare reports of complex scopes for business needs for management review on a routine basis.

- Review current processes and procedures; recommending improvements for accuracy and efficiency.

- Suggests methods to improve department operations, processes, efficiency and service to both internal and external customers.

- May serve as a point of contact for customers in response to inquiries and unresolved issues.

- May serve as a liaison to cross-divisional teams.

- Other duties as assigned.


The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to lift up to 50 lbs. independently with some manipulation of supply and inventory expected. Requires sitting and standing for extended periods of time. Requires adequate visual acuity, manual dexterity and hearing (with or without accommodation). Work environment includes inside work primarily around office equipment.

Travel may be required.


The ideal candidate will possess the following skills:


- Bachelor’s Degree or equivalent work experience required


- 2 – 3 years’ experience as a Sr. Patient Account Rep - Collections; or 1 – 3 years’ experience as a Supervisor.

- Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred.

- Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications.

- Working knowledge of automated revenue management systems preferred.

- Detail oriented with good analytical and organizational skills.

- Good interpersonal skills with the ability to work independently or in a team environment.

- Excellent oral and written communication skills to effectively communicate with all levels of management and staff.