Sign in

Domestic Violence Services Manager

Peace River Center
Lakeland, Florida, United States
December 21, 2018

Posted By Premium Recruiter


Domestic Violence Services Manager, Lakeland, Full Time mostly days with some flexibility for evening and weekends. $35K. Bachelor's degree in human services with a minimum of 2 years of supervisory experience and prefer experience working with state and federal grants. Provide planning, supervision, support and motivation for professional shelter staff, shelter program participants and Outreach Services. To assist in strategic planning for Victim’s Services and

participate in grant and budget processes. Peace River Center is a Drug Free workplace and requires an approved DCF Level 2 background clearance. Minimum age requirement of 25 to be a qualified driver.


JOB TITLE: Domestic Violence Services Manager


PROGRAM: Domestic Violence Services

REPORTS TO: Director of Victim Services

FACILITY: Victim Services

CITY: Lakeland


FLSA: Exempt

Job Summary:

To provide planning, supervision, support and motivation for professional shelter staff, shelter

program participants and Outreach Services. To assist in strategic planning for Victim's Services and

participate in grant and budget processes.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all

PRC's Core Values.

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, customers and vendors.

Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required.

Essential Duties/Requirements/Activities:

•Ability to arrive/report to work on time and ready to work.

•Ability to abide by principles of EEO compliance and a workplace of dignity and respect.

•Ability to work cooperatively in a group/team setting.

•Ability to show respect to others.

•Ability to take guidance and direction from supervisors.

•Ability to report to work with clean hygiene.

•Ability to adhere to company /program dress code standards.

•Ability to professionally communicate with others.

An employee in this position must be able to react to change productively and to handle other tasks as assigned.

•All services will be provided regardless of gender or disabilities.

•Must learn, understand and carry out all Domestic Violence Program Procedures.

•Know, understand and respect participants' rights.

•Know and understand relevant Domestic and Sexual Violence Laws and Statutes and FCADV Standards as relevant to job position.

•Shift assignment will be flexible with occasional evening and weekend work required and occasional need to fill in on other shifts due to vacancies, illnesses and vacations.

•Maintain strict confidentiality.


•Use performance management process to interview, hire, and evaluate professional staff performance.

•Maintains and coaches domestic violence staff regarding organizational core competencies.

•Meet bi-weekly with direct reports for supervision with written documentation of meetings.

•Coordinate professional staff meetings with appropriate/required training monthly or on as needed basis to enhance knowledge/skills and a cooperative team spirit.

•Maintains empowerment based philosophy with professional staff and program participants.

•Professionally represents Victim Services and Peace River Center at all assigned meeting/trainings for domestic and sexual violence task forces to ensure appropriate coordination of service delivery and victims' assistance with community partners.

•Participate in timelines, projects, and deadlines for appropriate grants.

•Supervise statistical reporting and submission of shelter statistics in a timely manner and effective manner.

•Supervise and submit time sheets in a timely manner.

•Ensures that all decisions regarding management of the shelters are focused on maintaining safety, respect, and dignity of all who enter the program or work with program participants.

•Facilitate staff and resident's complaints through established policies and procedures for shelters to ensure the delivery of quality, appropriate victim services that meet Peace River Center's Victim Services standards. Promote and maintain policy and procedures of Peace River Center and Victim Services to ensure victims services are provided in compliance with Peace River Center's Victim Services policies, procedures and quality standards.

•Participate in budgeting process, monitor departmental budget, expenses.

•Proactively provides input for program development and shows positive leadership at all times.

•Must maintain confidentially of all management issues at all times.

•Ability to prioritize and successfully complete daily activities

•Be willing to drive agency vehicles and to drive personal vehicle on job related business. See detailed requirements below under transportation.

•Maintains weekly or as needed contact with Director to resolve management issues of the shelters and professional staff.

•Maintain flexible schedule that meets program needs. Respond to PRC cell phone, provided, when called.

•If bi-lingual and as needed, respond to hotline calls, program participants as well as other victims who use our services, maintain outreach group for bi-lingual victims of crime, meets with program participants upon request, and manages Hispanic caseload when required

•Attend all scheduled work hours, meetings, trainings, and other center functions, including on-call as required.

•This position may be assigned additional "position duties" by a supervisor, other than those listed as is consistent with business necessity.


•Must meet the DCF state-mandated background and screening requirements.


•Minimum of a Bachelor's degree in related human services or equivalent life experiences.


•Minimum of two years of supervisory experience preferred, experience working in and managing a residential program preferred.

•Experience with state and federal grants preferred.




•Training and experience in domestic violence.

•30 hours FCADV Core Competency training (provided)

•30 hours FCASV ACT training (provided)

•Other annual trainings as required by PRC, FCADV & FCASV.

Knowledge and Skills:

•Bi-lingual preferred.

•Excellent written and verbal communication skills.

•Excellent organizational skills.

•Ability to self-motivate and self-start.

•Proficiency with Microsoft Office software package.

•Demonstrated teambuilding skills.

•Demonstrated planning skills.

•History of regular work attendance.

•Demonstrate the ability to lift 25 lbs.

•Working knowledge of community resources, especially in areas of housing, training and employment.

Safety Equipment

•Universal Precautions

•Comply with Occupational Safety and Health Administration (OSHA) rules and regulations

•Life Safety Equipment (fire extinguisher)


•Must have reliable transportation.

•Will drive personal vehicle for job duties:

Must be over 21 with a FL driver's license and clean driving record.

Must carry & maintain $50,000/$100,000 bodily injury coverage on personal vehicle and provide proof of coverage annually

•Will drive a PRC vehicle:

Must be 25 years of age with a FL driver's license and clean driving record.

Machines, Tool and Equipment Used:

Computer, telephone, fax, copier

Supervisory Relationship(s)

•Reports to Director of Victim Services


Shelter supervisors (2)

All Outreach & Specialized Advocates

•Meets individually with supervisees on a bi-weekly basis to manage program needs and evaluate any training needs or issues of professional staff.

•Meets individually with Director of Victim Services on a bi-weekly basis to manage program needs and evaluate any training needs or issues of professional staff.