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Guest Relations, Receptionist - Hospital - Bangalore

Bangalore, Karnataka, India
As per organisation standards
December 03, 2018


Job Specification:

As a Receptionist / Information Clerk / Guest Relations Coordinator / Front Office Coordinator / Customer Care Assistant you will have to :


• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Schedule appointments and maintain and update appointment calendars.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Listen and resolve complaints from customers or the public.

• File and maintain records.

• Receive payment and record receipts for services.

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• Transmit information or documents to customers, using computer, mail, or facsimile machine. Analyze data to determine answers to questions from customers or members of the public. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.


• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Service Orientation - Actively looking for ways to help people.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Writing - Communicate effectively in writing as appropriate for the needs of the audience.

• Coordination - Adjust actions in relation to others' actions.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.


• Oral Comprehension - Ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression - Ability to communicate information and ideas in speaking so others will - understand.

• Speech Recognition - Ability to identify and understand the speech of another person.

• Speech Clarity - Ability to speak clearly so others can understand you.

• Written Comprehension - Ability to read and understand information and ideas presented in writing.

• Written Expression - Ability to communicate information and ideas in writing so others will understand.

• Near Vision - Ability to see details at close range (within a few feet of the observer).

• Selective Attention - Ability to concentrate on a task over a period of time without being distracted.

• Deductive Reasoning - Ability to apply general rules to specific problems to produce answers that make sense.

Work Activities:

• Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Performing Administrative Activities - Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.

• Performing for or Working directly with the Public - Perform for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Establishing and Maintaining Interpersonal Relationships - Develop constructive and cooperative working relationships with others, and maintaining them over time.

• Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

• Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

• Communicating with Persons outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Desired Profile:

• Graduate [Fresher’s] / Under Graduate [minimum 6 months experience] with exceptional communication skills, good listener and with a bilingual ability (Kannada, English, Hindi, Telugu).

• Compassionate personality, soft spoken and always willing to help others.

• Preference would be given to local candidates / aspirants with Hospital / Hotel /Aviation / -Travel / BPO / Call Center experience.

• Candidates / Aspirants ready to relocate to Hebbal - Bangalore / Bengaluru on their own can also apply.

• Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.


• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to perform other duties necessary for the effective operation of the department/ward/unit.

• Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.

• Please super scribe as "Application for the post of Customer Care Assistant" in Subject column when writing / sending / forwarding E-mail.


• Kindly ignore this E-mail if the mentioned specifications does not meet your requirements.

• You can share the same to friends.

• You can also reach at 9886300305 through SMS only.

Work Location - Hebbal - Bangalore - Karnataka - India.